Help & Support
We're here to help you get the most out of The Lads. Find answers to common questions or reach out directly to our team.
Hours of Operation
Monday – Friday
9:00 AM – 5:30 PM (Irish Standard Time)
Frequently Asked Questions
How do customers pay professionals?
Directly between customer and professional. The Lads is not an escrow service and takes 0% commission on your earnings. Tradespeople can include their Bank IBAN and Revolut.me payment links directly in their official invoices.
I am a professional, how do I claim my profile?
Use our setup guide at Tradesperson Setup Guide. Search your business, claim your profile, verify your phone by SMS OTP, and access your pro dashboard. If your business is new, tap Add my business.
Is receiving leads free?
Yes. Connection is always free. Homeowners post jobs for free, and professionals receive SMS lead alerts and connect with customers for free. We charge €1 per document when tradespeople generate itemised mobile quotes or tax invoices (with the first 5 free).
How quickly will I get quotes as a customer?
Depending on the time of day and the trade in your area, professionals can respond with availability or quotes within minutes via SMS or WhatsApp.
How do I submit a GDPR data rights request?
You can fill out the automated form below or email dev@cruxai.ie with subject line Data Rights Request.
Under GDPR (Regulation (EU) 2016/679), you have the right to access, rectify, erase, object to, or port your personal data. We respond to verified data subject requests within 30 days.
Data Rights Request Form
Use this form to request access, correction, deletion, objection, portability, or restriction for your personal data.